Noosa Springs recognizes the importance of your privacy and understands your concerns about the security of your personal information. We are committed to protecting the personal information that we hold about you. This describes generally how we manage your personal information and safeguard your privacy in accordance with the National Privacy Principles.
Collecting personal information about you: We generally collect your personal information directly from you. For example, we may collect personal information about you when you deal with us over the telephone, when you make a reservation or through other correspondence (whether by letter, fax or e-mail), when you visit our web site or when you have contacted with us in person.
Generally, the type of personal information we collect about you is the information included in documents such as an application form (for example, your name, mailing address, telephone number and e-mail address). In some circumstances, we may also collect sensitive information about you such as information about your health (including any disability).
Our disclosure statement: Noosa Springs collects personal information from you for the following purposes:
- to provide our services to you.
- to confirm and process your method of payment.
- to attend to your specific needs in respect of our services.
- to provide you with information about our business and to undertake other marketing activities.
If you do not provide the information requested, we might not be able to provide you with the service requested. If you are our customer, we may disclose your personal information to third party service providers, who assist us in providing services to you.
Using and disclosing your personal information: We will use and disclose personal information for the primary purpose for which it was collected. We may also use or disclose personal information for purposes related or ancillary to the main reasons we collect it, such as invoicing, provision of information concerning the services offered by us. We may also use and disclose personal information to other parties to provide you with benefits.
Disclosing information within Noosa Springs: Each Noosa Springs entity may disclose personal information to other Noosa Springs entities, which will use and disclose the information only for the purposes for which it is collected as stated above.
Access to your personal information: In most cases we will, on request, provide you with access to the information we hold about you. We will handle that request in accordance with the National Privacy Principles. We will deal with it within a reasonable time and we may charge you our reasonable cost of supplying this information.
If we refuse to give you access we will provide you with reasons for our refusal. If any of the personal information we hold about you is not accurate, incomplete or out of date, you can request that we take steps to correct it.
Accuracy, completeness and up-to-date information: We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it.
If you find that the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.
Security: We take reasonable steps to protect any personal information that we hold from misuse and loss. We also take reasonable steps to protect it from unauthorized access, modification and disclosure. We make our employees aware of the sensitive nature of your personal information and only grant them access on a need-to-know basis.